Contract and legal templates
You prepare the contract with your legal templates and link it to the device. The lock only counts the overdue installments of that contract.
Phone lock for non-payment with MDM management
Manage the devices you sell on credit and set security policies tied to overdue payments, using the MDM capabilities available for each device.
- Automatic lock by days overdue
- Automatic unlock once payment is confirmed
- Allowed hours for locking
- Reason logged for every evaluation
Automatic lock for overdue payments
Automatic locking is decided by a policy your business configures, not by the MDM provider.
WhatsApp notices
You connect your business WhatsApp and send payment reminders, confirmations and lock notices from the CRM using templates.
Payments and installments
You see what each client has paid and what is still due. The status is checked periodically and as soon as a payment is confirmed.
Reschedule the payment date
If the client needs more time, you reschedule their payment calendar. An active payment agreement that the client keeps pauses the lock.
Record a payment
You record it with its method, such as cash, and it is applied to the oldest pending installment. It is saved in the history and the reminders for that installment are cancelled.
Inventory by IMEI
Each unit is recorded separately with its IMEI or serial number: phones, tablets, laptops, motorcycles and more.
Unlock after payment
Whether a device is unlocked depends on how it was locked and where the contract stands after the payment.
- Payment recorded and confirmed When a payment is confirmed, the system re-evaluates the credit immediately, without waiting for the next check.
- Contract status If the payment covers what is past due and the credit is no longer overdue, the device should be unlocked. If it does not, the device stays locked.
- Automatic unlock It only lifts locks caused by overdue payments, and only if your business has it turned on. It does not wait for the locking hours: whoever pays gets the device back as soon as the payment is processed.
- Manual unlock Locks applied by hand or for security reasons, such as a device reported lost or stolen, need a decision from an authorized person.
- Sent to the MDM provider The unlock travels as a command to the provider and reaches the phone when it is connected.
Android and Apple: different capabilities
Finance Android and iPhone with the protection that fits each platform, and offer every customer the device they prefer.
Android
Shalom Trust integrates an MDM provider for Android. On enrolled devices, and depending on the model, it allows:
Remote lock
Lock and unlock the screen remotely, on both Android and iPhone.
Lock app
The locked phone shows your business screen with its contact details, and no debt information.
Wallpaper
Change the wallpaper of enrolled Android devices remotely.
Lock the device and find its location
See the last location the phone reported on a map, with date and time, and open it in Google Maps.
Two-layer lock
First, the lock from Shalom Trust. Even if the customer factory resets the phone, the device stays protected.
Connected to the contract system
Each device is linked to the customer and their credit, with the contract generated automatically from their details.
Before you start, we confirm with you which models in your catalog you can finance. Android MDM for financed phones →
iPhone and iPad
Set up each iPhone and iPad when you sell it with Shalom Trust’s guided process. Once it is ready, it is under your management and you can lock or unlock it remotely.
Apple MDM for financed devices →- Remote lock and unlock, tested on real devices.
- Protection of the management profile, so it cannot be removed from the device.
- Other commands Apple supports, such as app or camera restrictions, depending on the device.
Every iPhone and iPad is linked to its customer and credit, and each contract governs a single device. That way you always know which device belongs to each sale.
How does the non-payment lock work?
Shalom Trust connects credit information with device management actions.
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Device registration
The business registers the device in Shalom Trust when it sells it.
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Enrollment
The device is enrolled in MDM through a guided process, on Android as well as on iPhone and iPad.
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Linking
It is assigned to a customer and a contract. Each contract governs a single device.
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Due date tracking
The system follows that contract’s installment schedule.
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Policy evaluation
When an installment passes the configured days overdue, the overdue policy determines what happens next.
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MDM action
If the rule calls for it and the device supports it, the allowed action is sent to the MDM provider within the hours you have configured.
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Unlock
Once the payment is confirmed, the unlock is handled automatically or manually, depending on the policy and the device’s capabilities.
Security, authorization and terms of use
These features are for devices your business sells and manages through an authorized process. The customer must know, and accept in their contract, that the device is MDM-managed and in which cases it can be restricted.
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Only devices under contract
Only lock devices that were legitimately enrolled and are linked to an active contract.
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The customer is informed
Tell the customer the lock and unlock terms in writing.
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Follow your country's law
Comply with your country’s consumer protection and personal data regulations.
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Every action is logged
Do not lock devices without authorization: manual actions are logged with who performed them.
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Without exposing the debt
The lock screen only shows the name, company, branch and contact phone number, never the amount owed.
Benefits for your business
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Centralized management
Your Android and Apple devices in one panel.
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Devices linked to credit
Each device with its customer and contract.
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Configurable policies
Days overdue, hours and exceptions per branch or device.
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Fewer manual processes
The system evaluates and acts according to your rules.
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Collections and MDM integrated
Payments update the device status.
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Management status at a glance
Enrollment, lock status and last action for each device.
Frequently asked questions about the non-payment lock
Can a phone sold on credit be locked?
Yes. Every device is protected from the moment of sale: lock it from your dashboard or let the system do it automatically after the days overdue you set, with the condition accepted in the customer's contract.
Does it work with the Android phones I sell?
Before you start, we review the models in your catalog with you and confirm which ones you can finance with confidence. That way you sell knowing every device will be protected.
Does it also work on iPhone?
Yes. You can finance iPhone and iPad with remote lock and unlock, so you can also sell to customers who prefer Apple.
What happens if the device has no internet connection?
The command reaches the phone as soon as it reconnects. On Android you can also hand out an offline unlock code, and if the credit is still overdue the system tries to lock the device again once it is back online.
Is the phone unlocked after payment?
Yes. With automatic unlock turned on, the system requests it as soon as payment of the overdue amount is confirmed, with no calls or waiting for your customer. An authorized person can also do it whenever you need.
What do I need to get started?
Your MDM licenses and setting up each device when you sell it. Shalom Trust guides you step by step so your staff can do it without complications.
How are MDM licenses priced?
They are quoted by platform and number of devices, separately from the CRM plan. That way you pay for what you actually use, and your investment grows with your sales.
How does locking help me collect better?
Your customer knows their device depends on staying up to date, and you see every device linked to its customer and credit. Less chasing payments and more control over your portfolio.
See how to manage and protect your business’s financed phones
In a demo we show you how the overdue policy is set up and how each device looks in the panel.